Terms & Conditions

1. Agreement to Terms

These Terms and Conditions (“Terms”) form a binding legal agreement between you (“User,” “Client,” “you”) and Iquester Solutions LLP (“Company,” “we,” “us”), a Limited Liability Partnership registered under the laws of India (LLPIN: AAI-4135), governing your access to and use of the KnoRai platform and all related services, tools, integrations, and documentation (collectively, the “Service”).

BY ACCESSING OR USING THE SERVICE IN ANY MANNER, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY. If you do not agree, you must immediately stop using the Service. If you are acting on behalf of an organization, you represent that you have authority to bind that organization.

2. Nature of the Service

2.1 General Description

KnoRai is a software-as-a-service (SaaS) platform that uses artificial intelligence and automation technologies to assist e-commerce businesses with operational tasks. The Service may include, but is not limited to, automated messaging, data retrieval, content generation, analytics, integrations with third-party platforms, and any other features, functionalities, modules, tools, improvements, or services that may be introduced, updated, or made available by the Company from time to time, including those released in future versions and described in applicable release notes, product updates, or official documentation. The specific features, capabilities, integrations, and communication channels available may change over time at the Company’s sole discretion.

2.2 The Service Is a Tool, Not a Guarantee

The Service is a productivity and automation tool. It does not guarantee any specific business outcomes, including but not limited to increased sales, reduced costs, customer satisfaction, or operational efficiency. Any metrics, projections, or results referenced in marketing materials, demonstrations, onboarding materials, case studies, or other communications are illustrative in nature and do not constitute contractual commitments, guarantees, warranties, or assurances of performance. Actual results depend on numerous factors outside the Company’s control, including your business practices, operational processes, market conditions, customer behaviour, third-party platform performance, and applicable laws and regulations.

2.3 Custom Configuration

The Company may offer custom configuration, setup, implementation, onboarding, integration, or consulting services to tailor the platform to your business requirements. Such services are provided on a commercially reasonable and best-effort basis and may be governed by separate agreements, Statements of Work, order forms, or project-specific documentation where applicable. Any custom configuration, customization, or advisory service shall not modify, supersede, or amend the terms of this Agreement unless expressly stated in a written addendum or amendment signed by authorized representatives of both parties

3. AI Technology Disclaimer

THIS SECTION IS CRITICAL. PLEASE READ CAREFULLY.

3.1 Nature of AI Output

The Service utilises artificial intelligence, machine learning, natural language processing, and other automated technologies (“AI Technologies”) to generate responses, suggestions, analyses, and other outputs (“AI Output”). You acknowledge and agree that:

• AI Output is generated by probabilistic algorithms and may be inaccurate, incomplete, outdated, misleading, contextually inappropriate, or entirely incorrect
• AI Technologies have inherent limitations including but not limited to hallucination (generating plausible-sounding but factually incorrect information), bias, misinterpretation of context, and inability to understand nuance or intent
• The Company makes no representation or warranty of any kind regarding the accuracy, reliability, completeness, or fitness for purpose of any AI Output
• AI Output does not constitute professional advice of any kind, including but not limited to legal, financial, tax, medical, or business advice

3.2 Your Responsibility for AI Output

YOU ARE SOLELY AND ENTIRELY RESPONSIBLE FOR:

• Reviewing, verifying, editing, and approving all AI Output before it is used, published, communicated to any person, or relied upon for any purpose
• All AI Output that is transmitted to, displayed to, or otherwise communicated to your customers, employees, partners, or any third party through or as a result of the Service
• Ensuring that all AI Output complies with applicable laws, regulations, industry standards, and your own business policies
• Any and all consequences, losses, damages, claims, or liabilities arising from AI Output, whether or not you reviewed such output
• Configuring, monitoring, and adjusting the AI’s behaviour, tone, scope, and limitations to align with your requirements

3.3 No Reliance

You agree not to rely solely on AI Output for any business decision, customer communication, pricing determination, legal compliance matter, or any action that could result in financial, legal, reputational, or physical harm. The Company expressly disclaims all liability for decisions made or actions taken based on AI Output.

3.4 AI Model Changes

The AI models, algorithms, and training data underlying the Service may be updated, modified, replaced, or discontinued at any time without prior notice. Such changes may alter the behaviour, quality, or characteristics of AI Output. The Company has no obligation to maintain consistency of AI Output across updates.

3.5 No Representation of Human Interaction

Where the Service generates automated responses that may appear conversational, you are responsible for ensuring compliance with any applicable laws or regulations that require disclosure that a user is interacting with an automated system rather than a human. The Company does not assume any responsibility for your failure to make such disclosures.

4. Business Data Disclaimer

THIS SECTION IS CRITICAL. PLEASE READ CAREFULLY.

4.1 Your Data, Your Responsibility

You retain ownership of all data, content, records, and materials that you upload to, generate through, or process via the Service (“Your Data”). You acknowledge and agree that:

• You are solely responsible for the accuracy, legality, quality, integrity, and appropriateness of Your Data
• You are solely responsible for maintaining independent, complete, and current backups of all Your Data at all times
• The Company is not a custodian, trustee, or guarantor of Your Data and assumes no fiduciary duty with respect to Your Data
• The loss, corruption, unauthorized access, or deletion of Your Data — whether caused by system failure, third-party actions, security incidents, human error, or any other cause — is not the responsibility of the Company except to the extent caused by the Company’s willful misconduct

4.2 Data Accuracy

The Service retrieves, processes, and displays data from your connected platforms and systems. The Company does not independently verify the accuracy, completeness, or timeliness of this data. Reports, analytics, dashboards, and any data-derived outputs reflect the data as received and may contain errors originating from source systems, synchronization delays, or processing limitations. You should not rely on the Service as the sole source of truth for critical business data.

4.3 Data Transmitted Through Third Parties

When Your Data is transmitted through, stored on, or processed by third-party platforms (including but not limited to messaging services, e-commerce platforms, cloud infrastructure providers, and payment processors), it becomes subject to those third parties’ terms of service, privacy policies, security practices, and data handling procedures. The Company has no control over and accepts no responsibility for how third parties handle, store, protect, or use Your Data.

4.4 Data Security — Limitation

While the Company implements commercially reasonable security measures, you expressly acknowledge that:

• No method of electronic transmission, processing, or storage is completely secure, and the Company cannot and does not guarantee absolute data security
• The Company shall not be liable for any data breach, unauthorized access, data loss, or security incident that occurs despite the implementation of commercially reasonable measures
• The Company shall not be liable for security incidents originating from third-party platforms, your own systems, your personnel’s actions, or threat actors beyond the Company’s reasonable control
• You are responsible for implementing appropriate security measures on your end, including but not limited to securing account credentials, API keys, access permissions, and connected systems

4.5 No Insurance of Data

The Service is not a data insurance, backup, or disaster recovery service. The Company strongly recommends that you maintain independent backups and business continuity measures outside of the Service.

5. Third-Party Platforms and Integrations

The Service may connect to, integrate with, or operate through third-party platforms, services, APIs, and channels. You acknowledge and agree that:

• Your use of any third-party platform is governed solely by that platform’s own terms of service and privacy policy, which you are independently responsible for reviewing and complying with
• The Company is not affiliated with, endorsed by, or a representative of any third-party platform unless explicitly stated
• The Company does not control the availability, functionality, performance, security, data practices, or policies of any third-party platform
• Third-party platforms may change their APIs, terms, pricing, features, or policies at any time, which may degrade, interrupt, or disable parts of the Service. The Company shall not be liable for any such changes or their effects
• Account suspensions, bans, restrictions, or enforcement actions taken by third-party platforms against your account are the responsibility of those platforms and/or you. The Company is not responsible for and cannot reverse such actions
• Data transferred to third-party platforms leaves the Company’s systems and is subject to the third party’s infrastructure, jurisdiction, and controls
• The Company makes no warranties or representations regarding the performance, reliability, or suitability of any third-party platform for your purposes

6. Accounts, Access, and Permissions

6.1 Account Security

You are solely responsible for maintaining the confidentiality of all account credentials, API keys, tokens, and any authentication information associated with your use of the Service. You must notify us immediately at legal@knorai.com upon discovering any unauthorized use.

6.2 Team Access and Permissions

The Service may include features that allow you to grant varying levels of access to team members, contractors, or other individuals. You are solely responsible for configuring, managing, and auditing these permissions. The Company is not responsible for any data exposure, unauthorized actions, or losses resulting from access permissions that you configure.

6.3 End Customer Interactions

Where the Service interacts with your customers on your behalf, you are fully responsible for the content, accuracy, and appropriateness of all communications, including those generated by AI. Your customers’ relationship is with you, not with the Company. Any disputes, claims, or complaints from your customers regarding interactions facilitated by the Service are your sole responsibility.

7. Acceptable Use

You agree not to use the Service to:

• Violate any applicable local, national, or international law or regulation
• Transmit content that is unlawful, harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable
• Infringe any intellectual property rights, privacy rights, or other rights of any third party
• Engage in unsolicited bulk messaging, spam, phishing, or social engineering
• Reverse-engineer, decompile, disassemble, or attempt to derive the source code, algorithms, or data models of any part of the Service
• Circumvent, disable, or interfere with any security, access control, or usage limitation features
• Use AI capabilities to generate content that is illegal, discriminatory, deceptive, harmful, or designed to manipulate, harass, or defraud
• Introduce malicious code, viruses, or harmful components
• Resell, sublicense, or redistribute the Service without written consent
• Process special categories of personal data (health, biometric, genetic, children’s data, political or religious beliefs) without appropriate legal basis, safeguards, and the Company’s prior written approval
• Use the Service in any manner that could damage, disable, or impair the Service or interfere with other users

Violation may result in immediate suspension or termination, forfeiture of fees, and legal action. The Company may report suspected illegal activity to authorities.

8. Subscription, Fees, and Payment

The Service is offered on a subscription basis. Pricing, billing cycles, and payment terms are as agreed during onboarding or as published on the website. The Company reserves the right to modify pricing with thirty (30) days’ prior notice. Fees are non-refundable except where required by applicable law. All fees are exclusive of applicable taxes. Late payments may result in suspension of the Service.

9. Intellectual Property

The Service, including all software, algorithms, AI models, interfaces, documentation, designs, and proprietary methodologies, is and remains the exclusive property of Iquester Solutions LLP. You retain ownership of Your Data. By using the Service, you grant the Company a limited, non-exclusive, worldwide license to process Your Data solely for the purpose of providing the Service. Suggestions or feedback you provide may be used by the Company without restriction or compensation.

10. Warranty Disclaimer

THE SERVICE IS PROVIDED STRICTLY ON AN “AS IS” AND “AS AVAILABLE” BASIS.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT
• ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE FROM HARMFUL COMPONENTS
• ANY WARRANTY REGARDING THE ACCURACY, RELIABILITY, OR QUALITY OF ANY AI OUTPUT, REPORTS, ANALYTICS, OR DATA
• ANY WARRANTY THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS
• ANY WARRANTY THAT DEFECTS WILL BE CORRECTED OR THAT THE SERVICE WILL OPERATE IN COMBINATION WITH YOUR SYSTEMS OR THIRD-PARTY PLATFORMS WITHOUT ISSUES
• ANY WARRANTY REGARDING THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICE

No oral or written information or advice given by the Company or its representatives shall create any warranty not expressly stated herein. You assume all risk and responsibility for your use of the Service and for any results obtained from it.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

11.1 Exclusion of Damages

IN NO EVENT SHALL THE COMPANY, ITS PARTNERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, sales, or business opportunities
• Loss of data, goodwill, or anticipated savings
• Business interruption or loss of use
• Cost of procurement of substitute services
• Reputational damage
• Regulatory fines or penalties

WHETHER ARISING FROM CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE COMPANY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.2 Aggregate Liability Cap

THE COMPANY’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY YOU TO THE COMPANY FOR THE SERVICE DURING THE PERIOD GIVING RISE TO THE CLAIM. IN NO EVENT SHALL THE COMPANY’S LIABILITY EXCEED THE FEES PAID FOR THE IMMEDIATELY PRECEDING BILLING CYCLE.

11.3 Essential Purpose

THE LIMITATIONS IN THIS SECTION APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN SUCH JURISDICTIONS, THE COMPANY’S LIABILITY SHALL BE LIMITED TO THE MINIMUM EXTENT PERMITTED BY LAW.

11.4 Specific Exclusions

WITHOUT LIMITING THE ABOVE, THE COMPANY SHALL HAVE NO LIABILITY WHATSOEVER FOR:

• Decisions you make based on AI Output, reports, or analytics provided by the Service
• Communications sent to your customers through or as a result of the Service, including AI-generated responses
• Data loss, breach, or unauthorized access originating from third-party platforms or your own systems
• Business losses arising from third-party platform outages, policy changes, or account actions
• Consequences of access permission misconfigurations by you or your team
• Your failure to maintain independent data backups
• Your failure to review, verify, or approve AI Output before use

12. Indemnification

You agree to indemnify, defend, and hold harmless Iquester Solutions LLP, its partners, directors, employees, agents, and affiliates from and against any and all claims, demands, actions, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

• Your use or misuse of the Service
• Your breach of these Terms, any applicable law, or any third-party agreement
• AI Output generated through your account, including any claims from your customers or third parties
• Your Data, or any content processed through your account
• Disputes between you and your customers, employees, or third parties
• Your violation of any third-party platform’s terms of service
• Regulatory investigations, fines, or penalties arising from your use of the Service
• Claims that your use of the Service infringes any third-party rights
• Your failure to comply with applicable data protection laws with respect to your customers’ data

13. Termination

Either party may terminate with thirty (30) days’ written notice to legal@knorai.com. The Company may suspend or terminate access immediately upon breach of these Terms, non-payment, illegal activity, security risk, or as required by law. Upon termination, your right to use the Service ceases immediately. The Company will make Your Data available for download for thirty (30) days post-termination, after which it may be permanently deleted. Provisions regarding liability, indemnification, IP, disclaimers, and dispute resolution survive termination.

14. Governing Law and Disputes

14.1 Governing Law

These Terms are governed by the laws of India, without regard to conflict of law provisions. Where you are located in a jurisdiction with mandatory consumer protection laws, nothing in these Terms limits any rights you may have under such laws.

14.2 Dispute Resolution

Disputes shall be resolved in this order: (1) good-faith negotiation within thirty (30) days; (2) mediation; (3) binding arbitration in Kolkata, India, in English, under the Indian Arbitration and Conciliation Act, 1996. The arbitrator’s decision is final and binding.

14.3 Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

14.4 Jurisdiction

For matters not subject to arbitration, the courts of Kolkata, West Bengal, India have exclusive jurisdiction.

15. General Provisions

• Entire Agreement: These Terms, the Privacy Policy, and any signed Order Forms or SOWs constitute the entire agreement.
• Amendments: Material changes will be communicated at least thirty (30) days in advance. Continued use after the effective date constitutes acceptance.
• Severability: If any provision is held invalid, the remaining provisions continue in full force.
• Waiver: Failure to enforce any provision is not a waiver.
• Assignment: You may not assign without our consent. We may assign freely.
• Force Majeure: Neither party is liable for delays or failures caused by circumstances beyond reasonable control, including natural disasters, wars, pandemics, cyberattacks, government actions, third-party platform outages, or utility failures.
• Notices: Legal notices to legal@knorai.com or the registered address.
• No Agency: Nothing creates a partnership, employment, or agency relationship.
• Language: English version prevails over any translation.

16. Contact

Iquester Solutions LLP

Address:B-01/485, Kalyani, Nadia,
West Bengal, India, 741235

Website:/https://knorai.com/